Delivery Information

At Climbing Wear Store, we understand that getting your climbing gear to you quickly and safely is just as important as the quality of the products themselves. That’s why we’ve streamlined our delivery process to ensure you receive your orders with minimal delay, no matter where you are in the world.

Shipping Options

We offer two main shipping options to cater to your needs:

  • Standard Shipping: For those who need their gear a bit faster, we use DHL or FedEx. This option costs $12.95 and typically delivers within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option takes a bit longer, with delivery expected within 15-25 business days after dispatch.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This includes picking, packing, and preparing your items for shipment. We ensure that every item is carefully checked to meet our high standards before it leaves our warehouse.

International Shipping

We are proud to ship globally, bringing top-notch climbing gear to adventurers everywhere. However, please note that we do not ship to some remote areas and certain parts of Asia. If you’re unsure about your location’s eligibility, feel free to contact us at [email protected].

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival date. If you have any issues with tracking or delivery, our customer service team is always ready to assist.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging. For more details on our return policy, visit our Returns & Refunds page.

Contact Us

If you have any questions about our delivery options or need assistance with your order, don’t hesitate to reach out. You can contact us at [email protected] or visit our store at 67 Albert Street, CHRISTMAS CREEK, AU 4285.

Thank you for choosing Climbing Wear Store. We look forward to supporting your climbing adventures with the best gear and service possible. Let’s climb higher, together!