Frequently Asked Questions (FAQ)
Welcome to Climbing Wear Store! We’re here to help you with any questions you might have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of climbing gear do you offer?
We offer a wide range of climbing gear including carabiners, ropes, footwear, apparel, and accessories. Check out our full menu for more details.
2. Do you have climbing gear for kids?
Yes, we offer a selection of kid’s climbing shoes and other gear suitable for young climbers.
3. Are your products suitable for beginners?
Absolutely! We have gear for all skill levels, from beginners to advanced climbers.
Shipping and Delivery
1. What are my shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
2. How long will it take to receive my order?
Standard Shipping typically takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
3. Do you ship internationally?
Yes, we ship globally except to some remote areas and certain parts of Asia. Contact us if you’re unsure about your location’s eligibility.
Returns and Refunds
1. What is your return policy?
You have 15 days from the date of receipt to return an item, provided it is in its original condition and packaging.
2. How do I initiate a return?
Please contact us at [email protected] to initiate a return and receive further instructions.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Can I change my payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed. Please ensure you select the correct payment method before finalizing your order.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Contact and Support
1. How can I contact customer service?
You can reach us via email at [email protected] or visit our store at 67 Albert Street, CHRISTMAS CREEK, AU 4285.
2. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST.
3. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.
Thank you for choosing Climbing Wear Store. We’re here to support your climbing adventures with the best gear and service possible. Let’s climb higher, together!